Policies stated in the website only apply to the return policy for goods and services purchased through the online store carried by Julieta Alvarez.

The product will only be received if it is faulty, this means it arrives broken to your destination or if it’s unable to work properly. Before requesting a refund, please contact us at info@julietaalvarez.com within seven working days from your purchase, informing us about the reason of your request refund.

In order to be eligible for a return, your item must be presented in the same conditions as received, unused, as well as in it’s original packaging. J.A. will take responsibility of all costs for devolutions and product exchange in case this was damaged.

If a discount was applied at the moment of purchase, J.A. will only refund the actual amount paid. If the item purchased is part of a sales season. J.A. reserves the right to accept or not its refund.

The shapes and the color sheme of the acquired piece will be similar to the product of the image, as it is the result of a handicraft process.

Delivery times may vary according to production needs and stock levels.
Spain 2-3 days
European Union and Canary Islands 5-7 days
Non-European countries 15-20 days